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Support
How to view and select a product?
Search by headword
Search through the complete database
Select by bike
- Bike
- Type
- Year
This option shows only the bike specific products.
Select by product group
- Select by product brand
- Product brand/product group
How to place an order?
Use the button “Add article to basket”, and follow the steps on your screen. You can easily change your order at any time.
After you have finisched shopping and prior to placing an order need to create an account.
The system will guide you trough all of the necessary steps needed to create your account.
If you are already a Mo-tique cutomer all you need to do is to enter your e-mail address and password and follow the steps on your screen.
You will receive an order confirmation by e-mail. Your order will be processed after receiving your secured payment.
How to pay?
You will be transferred to our payment provider (Triple deal) for secured payment completion.
You can pay with the following services:
- IDEAL: You transfer the money directly through secured internet banking systems from ABN/AMRO, Rabobank, Postbank and ING.
- Mr Cash: You transfer the money directly through secured internet banking systems.
- Bank transfer: This will take a few days to process the payment.
- Mastercard: (Minimum order $15.00 / € 15.00)
- Visa: (Minimum order $15.00/ € 15.00)
- Paypal. You will be transferred to the Paypal site.
After receiving your payment you will receive a confirmation by e-mail.
Your indicated Mo-tique service dealer will be happy to serve you. Please contact the dealer to make an appointment.
How and where will my order delivered?
Because most products, offered on our are Internet site, are service sensitive. Therefore you only can pick up your order at a Mo-tique dealership. These have been confessed with the products and can, if necessary and wished, give you in an excellent manner further recommendations.
To compliment your order you have to appoint a Mo-tique dealer.
Most Products offered n our website are in stock by our suppliers en will be send within 2-3 working days. You will receive a confirmation by e-mail when we have sent the products to your dealer.
You also can follow the status of your order on our site. You need to pick up your order within 15 days at your appointed dealer.
In case a product will be out of stock we will inform you immediately about an expected delivery date, where after you are free to make a choice to an other product or cancel the order.
Will it be possible to send my order to another address?
Inside the Benelux you only can pick up your order at a Mo-tique dealer.
How and where will my order delivered?
Because most products, offered on our are Internet site, are service sensitive. Therefore we recommend you to pick up your order at a Mo-tique dealership. These have been confessed with the products and can, if necessary and wished, give you in an excellent manner further recommendations. However we also are able to send your order direct to your home or shipping address.
To compliment your order you have to appoint a Mo-tique service dealer.
Most Products offered on our website are in stock by our suppliers en will be send within 2-3 working days. You will receive a confirmation by e-mail when we have sent the products.
You also can follow the status of your order on our site. In case of, you need to pick up your order within 15 days at your appointed dealer.
In case a product will be out of stock we will inform you immediately about an expected delivery date, where after you are free to make a choice to an other product or cancel the order.
Will it be possible to send my order to another address?
We are able to send your order to your appointed shipping address outsite the Benelux countries
Can my indicated service dealer also mount my ordered products?
Your indicated Mo-tique service dealer will be happy to serve you. In order to schedule an appointment, please contact with this dealer first.
When can I expect my order in?
Most Products offered on our website are in stock by our suppliers and will be shipped within 2-3 working days.
You will receive a confirmation by e-mail when your order has been processed for shipment.
You also can follow the status of your order on our website.
If you are having your order shipped to your dealer please contact your dealer so that they are expecting your order.
What in case a product is out of stock?
In case a product is out of stock we will inform you immediately of an expected delivery date, so that you can purchase another item or cancel the out of stock item.
Can I follow the status of my order?
You can follow the status of your order under your account login. We will inform you by e-mail in case of unexpected developments in the processing of your order.
Shipping and handling charge.
We don’t charge freight costs on orders delivered through our dealers inside the Benelux.
Shipping and handling charges overview
|
Country |
Freight Costs |
Delivery |
|
BENELUX |
Free freight |
1-2 days |
|
France |
€ 9.50 |
1-3 days |
|
Germany |
€ 4.90 |
1-2 days |
|
United kingdom |
€ 9.50 |
2-4 days |
|
Ireland |
€ 9.50 |
3-5 days |
|
|
|
|
|
United states |
$ 24.99 |
7-10 days |
|
Canada |
US $ 24.99 |
7-10 days |
|
Other countries |
Please feel free to ask our support |
|
